Terms of Service

Registered Business Entity

Registered business entity and business contact: Quanzhou Fengze District Xingyuhang Network Technology Co., Ltd., Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China.

Customer support: support@miaepic.com (email-first support, 7 days a week).

Business inquiries / international office: +86 18159517688.

These Terms of Service apply to the MiaEpic website and store operated by Quanzhou Fengze District Xingyuhang Network Technology Co., Ltd., registered in Quanzhou, Fujian, China. “MiaEpic,” “we,” “us,” and “our” refer to the brand and its store operator in these Terms.

1. Eligibility and Account Responsibility

You must be at least the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2. Acceptable Use

You agree not to use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services for unsafe, unlawful, abusive, or policy-manipulation purposes.

3. Orders and Acceptance

Your order is an offer to purchase products from MiaEpic. We may accept, reject, cancel, or limit an order for reasons including product availability, payment authorization failure, pricing or product information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these terms.

4. Product Availability and Substitutions

Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a replacement, waitlist option, or refund.

5. Prices, Promotions, and Taxes

Prices, promotions, discount codes, and bundles are displayed on the website, Deals page, product pages, or announcement bar when active, and may change without notice. Promotions may have limitations, expiration dates, or eligibility requirements. Taxes and applicable fees, if any, will be handled according to the checkout display and applicable laws.

6. Secure Payment

Payment must be successfully authorized before an order is processed. MiaEpic uses secure checkout and trusted payment processors. We reserve the right to cancel or delay orders if payment cannot be verified, if a chargeback or payment dispute is opened, or if fraud-prevention systems flag a transaction for review.

7. Shipping, Delivery, and Risk of Loss

Shipping and delivery are governed by our Shipping Policy. MiaEpic currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated. Risk of loss generally passes to you when the carrier confirms delivery to the shipping address provided, subject to applicable consumer protection laws and our support process for verified carrier issues, lost packages, or damaged shipments.

8. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact us for the official return address prior to any return or exchange. Please contact MiaEpic before returning any product so we can confirm the official return address and provide return authorization and instructions.

9. Customer Support and Response Target

MiaEpic provides customer support primarily by email and, when available, live chat or other support channels. We aim to reply within 24 hours, 7 days a week. Email is the primary customer-support channel. Business inquiries / international office phone hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). Complex warranty, carrier, or high-volume cases may require additional resolution time after the initial response.

10. Reviews, Feedback, and User Content

If you voluntarily submit a review, testimonial, photo, video, comment, feedback, or other content specifically for publication or promotional use, you grant MiaEpic a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, translate, and distribute that content for the purposes clearly associated with your submission, subject to applicable law and our Privacy Policy. This permission does not apply to photos, videos, images, likenesses, or other materials submitted solely for customer support, warranty, return, exchange, shipping-issue verification, or product-verification purposes. Those support materials will not be used in public advertising, paid advertising, social media marketing, endorsements, or other promotional materials without your separate, explicit consent. You must not submit content that is false, misleading, illegal, offensive, infringing, or harmful.

11. Disclaimer of Warranties

Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an as-available basis. To the fullest extent permitted by law, MiaEpic disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, MiaEpic is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, our total liability for claims arising from a product purchase is limited to the amount paid for the product at issue.

13. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements through which we provide services will be governed by the laws applicable to the store operator and the relevant transaction, without excluding mandatory consumer-protection rights that apply to you. If you are a consumer in the United States, nothing in these Terms is intended to waive or limit non-waivable rights or remedies available under applicable U.S. federal or state consumer-protection law. If a concern arises, please contact MiaEpic first so we can try to resolve it in good faith. Any dispute-resolution provision will be interpreted and applied only to the extent permitted by applicable law.

14. Changes to These Service Terms

We may update these Service Terms at any time. The updated version will be posted on our website with a revised Last updated date. Continued use of our website after changes are posted means you accept the updated terms.

15. Contact Us

For questions about these Service Terms, please contact support@miaepic.com. MiaEpic is operated by Quanzhou Fengze District Xingyuhang Network Technology Co., Ltd. We aim to reply within 24 hours, 7 days a week. Email is our primary customer-support channel. Business inquiries / international office: +86 18159517688, Monday-Friday, 9:00 AM-6:00 PM (UTC+8).