Last updated: June 29, 2026
These Terms of Service govern your access to and use of the MiaEpic website, products, checkout, account features, customer support, and related services. By using our website or placing an order, you agree to these Terms of Service and to our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Payment Policy, Legal Notices, Quality & Safety Documentation, and Warranty & Support Policy.
1. Eligibility and Account Responsibility
You must be at least the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
2. Acceptable Use
You agree not to use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services for unsafe, unlawful, abusive, or policy-manipulation purposes.
3. Orders and Acceptance
Your order is an offer to purchase products from MiaEpic. We may accept, reject, cancel, or limit an order for reasons including product availability, payment authorization failure, pricing or product information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these terms.
4. Product Availability and Substitutions
Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a replacement, waitlist option, or refund.
5. Prices, Promotions, and Taxes
Prices, promotions, discount codes, and bundles are displayed on the website, Deals page, product pages, or announcement bar when active, and may change without notice. Promotions may have limitations, expiration dates, or eligibility requirements. Taxes and applicable fees, if any, will be handled according to the checkout display and applicable laws.
6. Secure Payment
Payment must be successfully authorized before an order is processed. MiaEpic uses secure checkout and trusted payment processors. We reserve the right to cancel or delay orders if payment cannot be verified, if a chargeback or payment dispute is opened, or if fraud-prevention systems flag a transaction for review.
7. Shipping, Delivery, and Risk of Loss
Shipping and delivery are governed by our Shipping Policy. MiaEpic currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated. Risk of loss generally passes to you when the carrier confirms delivery to the shipping address provided, subject to applicable consumer protection laws and our support process for verified carrier issues, lost packages, or damaged shipments.
8. Returns, Exchanges, Refunds, and Warranty
Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Please contact MiaEpic before returning any product so we can provide return authorization and instructions.
9. Customer Support and Response Target
MiaEpic provides customer support by email and, when available, live chat or other support channels. We aim to respond to customer inquiries within 1 business day during support hours. Response times may vary during weekends, holidays, high-volume periods, or complex warranty and carrier investigations.
10. Reviews, Feedback, and User Content
If you submit reviews, photos, videos, comments, feedback, or other content to MiaEpic, you grant MiaEpic a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, translate, and distribute that content for website, marketing, support, product improvement, and business purposes, subject to applicable law and our Privacy Policy. You must not submit content that is false, misleading, illegal, offensive, infringing, or harmful.
11. Disclaimer of Warranties
Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an as-available basis. To the fullest extent permitted by law, MiaEpic disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, MiaEpic is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, our total liability for claims arising from a product purchase is limited to the amount paid for the product at issue.
13. Governing Law and Disputes
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People’s Republic of China (specifically the jurisdiction of Fujian Province, where our business entity is registered), without regard to its conflict of law provisions. If a concern arises, please contact MiaEpic first so we can try to resolve it in good faith.
14. Changes to These Service Terms
We may update these Service Terms at any time. The updated version will be posted on our website with a revised Last updated date. Continued use of our website after changes are posted means you accept the updated terms.
15. Contact Us
For questions about these Service Terms, please contact support@miaepic.com or +86 18159517688.
