30-Day Returns & Exchanges
• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.
• The restocking fee is $0.00 for eligible approved returns.
• Return shipping responsibility depends on the reason for the return.
• For approved defective, damaged, or incorrectly shipped items caused by MiaEpic, MiaEpic will cover return shipping or provide replacement service.
• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.
• Contact MiaEpic and receive return authorization before shipping any return.
1. Return Window
Customers may request a return or exchange within 30 days of the delivery date shown by the carrier. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.
2. Return Eligibility
The request must be submitted within 30 days of carrier-confirmed delivery. The customer must provide the order number or other proof of purchase. The product should be returned with the original packaging, manuals, accessories, charging cable, nozzles, attachments, and other included items when reasonably available. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.
A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper charging, use outside its intended purpose, or missing major required components. Opening the package does not automatically make a defective, damaged, or incorrect item ineligible.
3. Defective, Damaged, or Incorrect Items
For defective, damaged, or incorrect items, MiaEpic may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, troubleshooting, carrier information, or inspection.
4. Return Shipping & Restocking Fees
Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. MiaEpic-responsibility returns are covered by MiaEpic after approval. For eligible approved returns, MiaEpic charges a $0.00 restocking fee.
5. Customer-Remorse Returns
If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying the related return shipping costs.
6. MiaEpic-Responsibility Returns
If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by MiaEpic, MiaEpic will cover approved return shipping or provide replacement service after the issue is reviewed and approved.
7. Non-Refundable Shipping and Fees
Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by applicable law or unless the return is caused by an error on MiaEpic's part.
8. How to Start a Return or Exchange
Contact support@miaepic.com or +86 18159517688 within 30 days of delivery. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrect items, include clear photos or videos showing the issue and the shipping box if applicable. Wait for return authorization and instructions before sending anything back.
9. Return Address and Authorization
Return Address: Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China. Contact us for the official return address prior to any return or exchange. Please do not send items back without contacting us first. Contact support@miaepic.com for return authorization before shipping so we can confirm the order, item condition, return reason, official return address, and return instructions. Unauthorized returns may be delayed or rejected.
10. Exchanges and Replacement Support
For approved exchanges, MiaEpic will arrange a replacement depending on product availability. For defective, damaged, or incorrect items, MiaEpic may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.
11. Refund Processing
After MiaEpic receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. The bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may take an additional 5 to 7 business days to post the refund after MiaEpic processes it.
12. Non-Returnable or Limited-Return Items
Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.
13. Lost Packages and Delivery Issues
If tracking shows a package was lost in transit or delivered but not received, contact MiaEpic with the order number and tracking number. MiaEpic will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or failed delivery instruction provided by the customer, MiaEpic may provide a replacement or refund according to the investigation result.
14. Cancellations
If an order needs to be canceled, contact MiaEpic immediately. MiaEpic will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If MiaEpic cannot ship within the stated or otherwise agreed timeframe, the customer may be offered the option to cancel the unshipped order for a full refund.
15. Return Abuse
MiaEpic reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms, subject to applicable law.
16. Contact Us
For return, refund, exchange, or replacement support, please contact support@miaepic.com or +86 18159517688. We aim to reply within 24 hours, 7 days a week. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.
