Last updated: June 29, 2026
30-Day Returns & Exchanges
· You may request a return or exchange within 30 days from the delivery date.
· There is no restocking fee for eligible approved returns. The restocking fee is $0.00.
· Return shipping responsibility depends on the reason for the return.
· For approved defective, damaged, or incorrect items caused by MiaEpic, MiaEpic will cover return shipping or provide replacement service.
· Return Address: Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China. Contact MiaEpic for return authorization before shipping any return.
1. Return Window
You may request a return or exchange within 30 days of the delivery date shown by the carrier. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.
2. Return Eligibility
The return request must be submitted within 30 days of delivery. The product should be returned with the original packaging, manuals, accessories, charging cable, nozzles, attachments, and any included items. The product must not be damaged due to misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, or use outside the product’s intended purpose. For returns not related to defects, the product should be reasonably clean and suitable for inspection.
3. Defective, Damaged, or Incorrect Items
For defective, damaged, or incorrect items, we may approve a return, refund, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, or inspection.
4. Return Shipping & Restocking Fees
Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. MiaEpic-responsibility returns are covered by MiaEpic after approval. For eligible approved returns, MiaEpic charges a $0.00 restocking fee.
5. Customer-Remorse Returns
If you choose to return an item because you changed your mind, ordered the wrong product, do not like the product’s appearance, size, color, feel, hardness, performance preference, or no longer need the item, you are responsible for arranging and paying the related return shipping costs.
6. MiaEpic-Responsibility Returns
If the product is defective, damaged, or incorrect due to an issue caused by MiaEpic, we will cover return shipping or provide replacement service after the issue is reviewed and approved.
7. Non-Refundable Shipping and Fees
Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by applicable law or unless the return is caused by an error on our part.
8. How to Start a Return or Exchange
Contact us at support@miaepic.com or +86 18159517688 within 30 days of delivery. Include your order number, the email address used at checkout, the item you want to return or exchange, and the reason for the request. For damaged, defective, or incorrect items, include clear photos or videos showing the issue and the shipping box if applicable. Wait for return authorization and instructions before sending anything back.
9. Return Address and Authorization
Return Address: Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China. Please do not send items back without contacting us first. Contact support@miaepic.com for return authorization before shipping so we can confirm the order, item condition, return reason, and return instructions. Unauthorized returns may be delayed or rejected.
10. Exchanges and Replacement Support
For approved exchanges, we will arrange a replacement item depending on product availability. For defective, damaged, or incorrect items, we may offer replacement support after the issue is reviewed and approved. In some cases, we may require the original item to be returned before or after a replacement is shipped.
11. Refund Processing
After we receive and inspect your returned item, approved refunds are typically processed within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. Your bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may take an additional 5 to 7 business days to post the transaction after the refund is processed.
12. Non-Returnable or Limited-Return Items
Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.
13. Lost Packages and Delivery Issues
If tracking shows your package was lost in transit or delivered but not received, contact us with your order number and tracking number. We will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or failed delivery instruction provided by the customer, we may provide a replacement or refund according to the investigation result.
14. Cancellations
If you need to cancel an order, contact us immediately. We will do our best to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but you may request a return after delivery under this policy.
15. Return Abuse
MiaEpic reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms.
16. Contact Us
For return, refund, exchange, or replacement support, please contact support@miaepic.com or +86 18159517688. Our support team aims to respond within 1 business day during support hours.
