Email Support
support@miaepic.com (We aim to reply within 24 hours, 7 days a week)Support
Contact Us
We're here to help. Reach out for product questions, order support, returns or warranty claims.
Business Inquiries / International Office
+86 18159517688 (Not the primary customer support channel)
Support Channel
Email-first support (Use support@miaepic.com for order help. We aim to reply within 24 hours, 7 days a week)
Support Hours
Monday-Friday, 9:00 AM-6:00 PM (UTC+8) (Email support is available 7 days a week)Response Time
Usually within 24 hours (7 days a week)Send a Message
Order & Return Support
For order tracking, shipping questions, or to change an order, contact support@miaepic.com with your order number.
Please contact MiaEpic Customer Support before returning any product.
For eligible returns, we will provide an authorized return location based on your actual return location, order details, product type, and currently available fulfillment arrangements. Where available, the return location may be an authorized Amazon FBA facility or another overseas warehouse closer to your actual return location.
Do not send products directly to an Amazon FBA facility, fulfillment center, overseas warehouse, or our registered business address without prior authorization.
Warranty Claims
Eligible MiaEpic products purchased directly from our official website include a 2-Year Limited Warranty from the carrier-confirmed delivery date. Contact support@miaepic.com with your order number, product name and a description of the issue.
The warranty covers manufacturing defects. Accidental damage, drops or unauthorized modifications are not covered. We aim to reply within 24 hours, 7 days a week.
Business Contact & Return Authorization
Customer support: support@miaepic.com (email-first support, 7 days a week).
Registered business entity: Quanzhou Fengze District Xingyuhang Network Technology Co., Ltd.
Registered business address: Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China.
Return address: Please contact MiaEpic Customer Support to obtain the applicable authorized return address before shipping your return.
The registered business address in China remains our legal registered business address and is not the default operational return address for customers in the United States or other overseas markets.
Business inquiries / international office: +86 18159517688
Frequently Asked Questions
Common questions about products, shipping, returns and warranty.
Products
How should I use an air duster around electronics?
MiaEpic air dusters are designed for dry dust and loose debris around keyboards, PC vents, cameras, and electronics when used according to the manual. Power off devices before cleaning and keep airflow away from delicate parts.
Are MiaEpic leaf blowers suitable for heavy landscaping?
No. MiaEpic cordless leaf blowers are designed for light-to-medium residential cleanup — patios, driveways, light snow, sawdust and similar tasks. Not designed for heavy commercial landscaping or heavy wet leaves.
Shipping
Do you offer free shipping?
MiaEpic ships only to street addresses in the 48 contiguous United States. Published options are Free Standard Shipping (3-5 business days, Free) and Express Shipping (1-2 business days, $12.99).
How long does shipping take?
Processing time is usually 1 to 2 business days and does not count as shipping time. Transit times are Free Standard Shipping 3-5 business days and Express Shipping 1-2 business days for eligible street addresses in the 48 contiguous United States.
Returns & Exchanges
How do I start a return or exchange?
MiaEpic offers 30-Day Returns & Exchanges from the date of delivery. Items must be in their original condition. For defective, damaged, or incorrect items, we may approve a return, refund, or replacement after review even if the item has been opened. Contact support@miaepic.com to initiate a return.
Return shipping: MiaEpic pays if product is defective or incorrectly shipped. Customer pays if returning due to buyer's remorse or changed mind.
Is there a restocking fee?
No. MiaEpic does not charge a restocking fee ($0.00).
Warranty
What warranty do MiaEpic products carry?
Eligible MiaEpic products purchased directly from our official website include a 2-Year Limited Warranty from the carrier-confirmed delivery date against manufacturing defects. Contact support@miaepic.com for warranty claims.
Does the warranty cover accidental damage?
No. The 2-Year Limited Warranty covers manufacturing defects. Damage from drops, improper use, or unauthorized modifications is not covered.
Payments
What payment methods do you accept?
MiaEpic accepts Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed in USD through Shopify's secure checkout.
Is checkout secure?
Yes. All transactions are processed through secure, encrypted Shopify Payments checkout.
Free Standard Shipping in the 48 contiguous U.S.
30-Day Returns & Exchanges
2-Year Limited Warranty
Secure Checkout
Trackable Shipping
